FAQs | On-Premises PACS

b

What are the limitations of the free trial?

The free trial of On-Premises PACS has following limitations.

  • Maximum number of Studies: 10
  • Maximum number of Web Connections: 5
  • Maximum number of DICOM Connections: 5

Web Connection means the number of users who can connect with Web Viewer at the same time.
DICOM Connection means the number of devices/software that can connect by using DICOM communication. Such as Modalities (CR, CT, etc), third party’s DICOM Viewers, and so on.
There is no limitation for features that can be used.
b

What is the license price?

SonicDICOM PACS price is based on the number of Web Connections and DICOM Connections.
This license price is for a one-time purchase, not for a subscription.

You can see details of Pricing structure and Request a Quote.

If you would like to purchase our product through our Distributors, please describe about it.
By purchasing through our Distributors, they can provide you more suitable supports that meet your needs.
b

How do I pay and what is the purchase procedure?

Payments can be made via either PayPal or bank transfer.
The currency for payment is US dollar.

The procedure is as follows:

  1. First of all, Request a Quote.
    Note: Please fill in the full address of your company, including items such as street name, street number, and zip code.
  2. We will send you a quote and Order Form once we confirm the necessary information.
  3. Fill out Order Form and send it back to us by Email.
  4. After we confirm your order, we will issue an invoice and send Request Form of Professional License as well.
  5. After you receive an invoice, please pay the indicated amount and fill in Request Form of Professional License.
  6. After we confirm your payment and Request Form, we will issue your Professional License and a receipt.
b

Can I migrate data from PACS I’m currently using?

You can migrate current data easily by importing DICOM files.
There are two ways to import.

  1. Use an import feature of PACS Manager.
  2. Use an import feature on List screen of Web Viewer.

If you have many files or total volume of file is big, we recommend using PACS Manager.
Regarding how to import DICOM files, please refer to: Starter Guide > PACS Manager > Import DICOM Files
b

Can I continue to use the DICOM Viewer that I am currently using?

Yes, you can use a DICOM viewer that meets the following requirements.

  • Compliant with DICOM Standard.
  • Supports Study Root Query/Retrieve or Patient Root Query/Retrieve.

For detail, please refer to: Starter Guide > Get Images from SonicDICOM PACS
Also, for the technical information, please refer to: DICOM Conformance Statement
b

Can I integrate it with third party’s products such as EMR, HIS or RIS?

Yes, you can integrate with web-based applications via URL.
For detail, please refer to Integration Guide
b

Cannot view or import DICOM file correctly.

Please check on-premises PACS is the latest version.
If it is not, please download and install the latest version: Download the latest version

If the latest version cannot solve it, please send us DICOM files and our product log file to “sonic@sonicdicom.com“. We will investigate it without any cost.

Make sure to delete personal information that included in DICOM files in advance.

Log file is stored in “C:\Program Files\SonicDICOM PACS\Log” by default. You can check where it stored by PACS Manager > Server > Log Path.
b

What kind of support will I receive?

We answer your inquiry basically by email only.
We do not provide any support by phone, Skype, or on-site.

However, our online manuals and FAQs are available 24 hours a day, 365 days per year.
You can learn how to use the product, how to configure it, its specifications, and how to solve problems yourself, anytime you want.

If you still have any problems or questions after reading them, please let us know through Contact Form.
We will investigate any cases such as the following free of charge:

  • There is a problem with the product
  • Unable to import/read DICOM files
  • Unable to connect with the modalities/third party’s DICOM viewer

* About support from distributors:

If you are in a country or region where we have distributors, they can provide a support on-site or by phone.
If you would like to ask a support from them, please let us know through Contact Form.

* Support Hours:

Normally, we will reply to your e-mail inquiry by the next business day.
However, it may take longer to reply if we have many inquiries, or depending on the details of your inquiry.
Our business hours are 10:00 AM to 5:00 PM in Japan Standard time, and holidays are governed by the Japanese calendar and customs.
b

Since it is web-based, does it need to be connected to the internet to use it?

On-Premises PACS does not need to be connected to the Internet.
We call it that because you can open DICOM viewer on a web browser.
PACS is installed on a PC/server in the local network, so any device in the same network as it can access it via a web browser.
b

Can I use SonicDICOM PACS for diagnostic purposes?

It depends on the laws and regulations in your country or region.
SonicDICOM PACS is not certified FDA, CE, or other certifications, nor is it HIPAA compliant.
If your country or region requires such certification to use a PACS for diagnostic purpose, you cannot use our SonicDICOM PACS for these purposes.