Cannot view or import DICOM file correctly.

Please check on-premises PACS is the latest version.
If it is not, please download and install the latest version: Download the latest version

If the latest version cannot solve it, please send us DICOM files and our product log file to “sonic@sonicdicom.com“. We will investigate it without any cost.

Make sure to delete personal information that included in DICOM files in advance.

Log file is stored in “C:\Program Files\SonicDICOM PACS\Log” by default. You can check where it stored by PACS Manager > Server > Log Path.