Cannot view or import DICOM file correctly.
Please check on-premises PACS is the latest version.
If it is not, please download and install the latest version: Download the latest version
If the latest version cannot solve it, please send us DICOM files and our product log file to “firstname.lastname@example.org“. We will investigate it without any cost.
Make sure to delete personal information that included in DICOM files in advance.
Log file is stored in “C:\Program Files\SonicDICOM PACS\Log” by default. You can check where it stored by PACS Manager > Server > Log Path.