FAQs

What kind of support will I receive?

Our support is provided by email only.
We do not provide any support by phone, Skype, or on-site.

If you need support other than by email, we can introduce you to one of our distributors.
Please contact us through the contact form, including your request for support from a distributor.

Also, documents are available to help you learn how to use and configure the products, its specification, and how to solve problems.
Please make sure to read them before contacting us to see if you can solve your problem.

Support Details

Please contact us if you have any problems or if you still have questions after reading the documents.
Our Support Team will help you solve them.
In addition, we will investigate and fix any cases such as the following free of charge:

  • There is a problem with the product
  • Unable to import/read DICOM files
  • Unable to connect with the modalities/third party’s DICOM viewer

Please feel free to let us know.

Support Hours

Normally, we will reply to your email inquiry by the next business day.
However, it may take longer to reply if we have many inquiries, or depending on the details of your inquiry.
Our business hours are 10:00 AM to 5:00 PM in Japan Standard time, and holidays are governed by the Japanese calendar and customs.
Thank you for your understanding.