What kind of support will I receive?

We answer your inquiry basically by email only.
We do not provide any support by phone, Skype, or on-site.

However, our online manuals and FAQs are available 24 hours a day, 365 days per year.
You can learn how to use the product, how to configure it, its specifications, and how to solve problems yourself, anytime you want.

If you still have any problems or questions after reading them, please let us know through Contact Form.
We will investigate any cases such as the following free of charge:

  • There is a problem with the product
  • Unable to import/read DICOM files
  • Unable to connect with the modalities/third party’s DICOM viewer

* About support from distributors:

If you are in a country or region where we have distributors, they can provide a support on-site or by phone.
If you would like to ask a support from them, please let us know through Contact Form.

* Support Hours:

Normally, we will reply to your e-mail inquiry by the next business day.
However, it may take longer to reply if we have many inquiries, or depending on the details of your inquiry.
Our business hours are 10:00 AM to 5:00 PM in Japan Standard time, and holidays are governed by the Japanese calendar and customs.