Cannot get or view images with third party’s DICOM Viewer.
Regarding how to connect with third party’s DICOM Viewer, please refer to: Documents > Install Manual > Connect To DICOM Viewer
Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.
If it is not, please update it to the latest version.
Problem may have been already solved.
If the latest version cannot solve it, please send us our product log file.
Once we receive log file, we will start investigation.
Normally, log file is named as “status.log” in the directory that is specified by PACS Manager.