October 3, 2022
I cannot log in to On-premises PACS
The default ID and Password for On-premises PACS are as follows. ID: admin Password: password After logging in, please change…
October 3, 2022
Can I use SonicDICOM PACS for diagnostic purposes?
It depends on the laws and regulations in your country or region.SonicDICOM PACS is not certified FDA, CE, or other…
May 30, 2021
Since it is web-based, does it need to be connected to the internet to use it?
On-Premises PACS does not need to be connected to the Internet.We call it that because you can open DICOM viewer…
April 27, 2021
What are the limitations of the free trial?
The free trial of On-Premises PACS has following limitations. Maximum number of Studies: 10 Maximum number of Web Connections: 5…
April 27, 2021
What is the license price?
SonicDICOM PACS price is based on the number of Web Connections and DICOM Connections.This license price is for a one-time…
April 27, 2021
How do I pay and what is the purchase procedure?
Payments can be made via either PayPal or bank transfer.The currency for payment is US dollar. The procedure is as…
April 27, 2021
Can I sell SonicDICOM PACS to our customers?
You will be qualified to sell SonicDICOM products in your country/region by joining our Distributor Program. For details, please refer…
April 27, 2021
What kind of support will I receive?
We answer your inquiry basically by email only.We do not provide any support by phone, Skype, or on-site. However, our…
April 27, 2021
Which modalities and images are supported?
Our product supports following types of modalities. Computed Radiography (CR) Computed Tomography (CT) Digital X-Ray (DX) Endoscope (ES) Mammography (MG)…
April 27, 2021
Can I migrate data from PACS I’m currently using?
You can migrate current data easily by importing DICOM files.There are two ways to import. Use an import feature of…
April 27, 2021
Can I continue to use the DICOM Viewer that I am currently using?
Yes, you can use a DICOM viewer that meets the following requirements. Compliant with DICOM Standard. Supports Study Root Query/Retrieve…
April 27, 2021
Can I integrate it with third party’s products such as EMR, HIS or RIS?
Yes, you can integrate with web-based applications via URL.For detail, please refer to Integration Guide…
April 27, 2021
Cannot view or import DICOM file correctly.
Please check on-premises PACS is the latest version.If it is not, please download and install the latest version: Download the…
April 27, 2021
Cannot receive images from modality.
Please check the following points: Check if the port is not blocked by firewall Check if IP Address, AE Title,…
April 27, 2021
Cannot get or view images with third party’s DICOM Viewer.
Please check the following points: Check if the port is not blocked by firewall Check if IP Address, AE Title,…
April 27, 2021
Can I use my language on the user interface?
Yes, you can choose the language you would like to use on the user interface of the product.If you cannot…