October 3, 2022
I cannot log in to On-premises PACS
The default ID and Password for On-premises PACS are as follows. ID: admin Password: password After logging in, please change…
October 3, 2022
Cannot view or import DICOM file correctly. | Cloud PACS
Let us investigate it. Please send DICOM files to “sonic@sonicdicom.com“. Make sure to delete personal information that included in DICOM…
October 3, 2022
Can I use SonicDICOM PACS for diagnostic purposes?
It depends on the laws and regulations in your country or region.SonicDICOM PACS is not certified FDA, CE, or other…
October 3, 2022
Can I use SonicDICOM PACS Cloud for diagnostic purposes?
It depends on the laws and regulations in your country or region.SonicDICOM PACS Cloud is not certified FDA, CE, or…
October 3, 2022
Can I continue to use a third company’s DICOM Viewer that I am currently using?
No, you cannot. DICOM Query/Retrieve SCP has not be supported by cloud PACS yet. We plan to support it in…
September 30, 2022
Can I switch to a new plan and options at any time?
Yes, you can switch to a new plan and options at any time. For downgrading, your account needs to match…
September 30, 2022
Do you keep my credit card in your database?
No, your credit card information is never kept in our database.We use an online payment service, Stripe, Inc..Your credit card…
September 30, 2022
What payment methods are available?
Only credit cards are available.You can pay for your subscription using the following major credit cards: Visa, Mastercard, and American…
September 30, 2022
Does SonicDICOM team communicate directly with my customers?
No, we SonicDICOM team do not communicate directly with end-users. The first level support for end-user customers is provided by…
September 30, 2022
What is a demonstration license?
Free Trial has limits on the number of Web/DICOM connections and the number of studies that can be stored. A…
April 21, 2022
How do I cancel my subscription?
You can cancel your subscription at any time. Simply go to your Cloud PACS > Subscription > Payment, and select…
April 15, 2022
I cannot sign up / log in to PACS Console or Cloud PACS by Google authentication
When you click “Sign Up with Google” and “Log in with Google” on PACS Console or cloud PACS, pop-up window…
April 15, 2022
I cannot log in to Cloud PACS
1. For Administrator – If you have signed up for PACS Console with Google Authentication: Click “Log In with Google”…
May 30, 2021
How do I pay subscription?
Credit cards (Visa, Mastercard, and American Express) are accepted for payment.The purchase procedure is as follows. Log in to your…
May 30, 2021
Since it is web-based, does it need to be connected to the internet to use it?
On-Premises PACS does not need to be connected to the Internet.We call it that because you can open DICOM viewer…
May 30, 2021
How do I start Free Trial?
1. Sign up PACS Console.2. You can sign up with either your email address or your Google account.– If you…
May 30, 2021
What does “Monthly Shares” mean?
It means the number of studies/patients per month that are shared using Share feature to guest who do not have…
May 30, 2021
Can I send images from modalities to Cloud PACS?
Yes, our free software “Cloud Connector” allows you to automatically upload images from modalities (CT, MRI, etc.).For detail, please refer…
May 30, 2021
What are the limitations of Free Trial?
Free Trial of Cloud PACS has the following limitations. Storage Space: 50GB Maximum number of Web Connections: 1 Maximum number…
April 27, 2021
What are the limitations of the free trial?
The free trial of On-Premises PACS has following limitations. Maximum number of Studies: 10 Maximum number of Web Connections: 5…
April 27, 2021
What is the license price?
SonicDICOM PACS price is based on the number of Web Connections and DICOM Connections.This license price is for a one-time…
April 27, 2021
How do I pay and what is the purchase procedure?
Payments can be made via either PayPal or bank transfer.The currency for payment is US dollar. The procedure is as…
April 27, 2021
Can I sell SonicDICOM PACS to our customers?
You will be qualified to sell SonicDICOM products in your country/region by joining our Distributor Program. For details, please refer…
April 27, 2021
Can I use SonicDICOM PACS for diagnostic purpose?
SonicDICOM PACS is a product intended for reviewing and sharing information.Our product shall not be used for diagnostic purposes in…
April 27, 2021
What kind of support will I receive?
We answer your inquiry basically by email only.We do not provide any support by phone, Skype, or on-site. However, our…
April 27, 2021
Which modalities and images are supported?
Our product supports following types of modalities. Computed Radiography (CR) Computed Tomography (CT) Digital X-Ray (DX) Endoscope (ES) Mammography (MG)…
April 27, 2021
Can I migrate data from PACS I’m currently using?
You can migrate current data easily by importing DICOM files.There are two ways to import. Use an import feature of…
April 27, 2021
Can I continue to use the DICOM Viewer that I am currently using?
Yes, you can use a DICOM viewer that meets the following requirements. Compliant with DICOM Standard. Supports Study Root Query/Retrieve…
April 27, 2021
Can I integrate it with third party’s products such as EMR, HIS or RIS?
Yes, you can integrate with web-based applications via URL.For detail, please refer to Integration Guide…
April 27, 2021
Cannot view or import DICOM file correctly.
Please check on-premises PACS is the latest version.If it is not, please download and install the latest version: Download the…