1. Sign up PACS Console that can manage your Cloud PACS.
2. You can sign up with either your email address or your Google account.
– If you use your email address, you will receive a confirmation email (subject: [SonicDICOM] Verify your email).
Click “Get Verified” in the email.
– If you use your Google account, click “Sign Up with Google”.
3. After logging in to PACS Console, enter your profile.
4. Enter the information to create the PACS

Name: A name to identify your PACS
Region: Select a region to host your PACS

Admin Settings
Country: Select your country
Time Zone: Select your time zone
Language: Select your default language
Date Format: Select the date format
Unit of Length: Select the length unit (mm/inch)

5. Your PACS will be created and PACS Console will appear.
6. Click “Go to PACS”.
7. Log in to your PACS.
The ID and password for PACS is the same as the one you used when signing up for PACS Console on step 2.

The free trial of Cloud PACS has the following limitations.

  • Storage Space: 3GB
  • Maximum number of Web Connections: 2
  • Maximum number of DICOM Connections: 5
  • Maximum number of Monthly Shares: 10

There is no limitations on the features you can use.
All the features are available for free.

Credit cards are accepted for payment.
The purchase procedure is as follows.

  1. Log in to PACS Console.
  2. Select “Purchase”.
  3. Select a plan.
  4. Confirm a plan and price on the purchase page, enter your credit card information and others, then select “Subscribe”.
  5. After the purchase process is complete, you will receive a receipt notification email.
  6. Confirm PACS Console whether the plan you purchased has been applied.

It means the number of studies/patients per month that are shared using Share feature to guest who do not have an account.

Share feature allows you to share a study or patient to an Institution/Role/Account or guest.
If you share a study, they can view that study.
If you share a patient, they can view all the studies of that patient.

If you share a study/patient to an Institution/Role/Account, they can view the studies of the shared study/patient by logging in or accessing the URL.
If you share a study/patient to a guest, they can view the shared study/patient by accessing the URL with an access key.

Monthly Shares will be counted only if you share to a guest.

The initial value of your login ID and password for PACS are the same ones for PACS console.

If you have signed up for PACS Console with Google Authentication:

Click “Log In with Google” on cloud PACS and log in to your Google account.
Accordingly, you can log in to your cloud PACS.
If you do not see the pop-up window to log in to Google, please allow the pop-up.
For details, please refer to FAQS: I cannot sign up / log in to PACS Console or Cloud PACS by Google authentication

If you have signed up for PACS Console without using Google Authentication:

Your login ID and password for cloud PACS are the email address and password you entered when you signed up for PACS Console.
If you have forgotten your password, please contact to “sonic@sonicdicom.com” from the email you entered when you signed up for PACS Console so that we can reset it.

When you click “Sign Up with Google” and “Log in with Google” on PACS Console or cloud PACS, pop-up window of Google authentication will appear.
However, if pop-up blocker is valid, this pop-up window will not appear.

If you use Google Chrome:

1. Click the icon of pop-up blocker next to the URL box.
2. Click “Always allow pop-ups and redirects from the URL of your cloud PACS”.
3. Pop-up windows will always appear on your PACS Console and cloud PACS.
4. Log in to your Google account on the pop-up window.
Accordingly, you can log in to PACS console or cloud PACS.

If you use Mozilla Firefox:

1. Click “Options” next to “Firefox prevented this site from opening a pop-up window.” on the upper of the web browser.
2. Click “Allow pop-ups for the URL of your PACS console or cloud PACS”.
3. Pop-up window will always appear on your PACS Console and cloud PACS.
4. Log in to your Google account on the pop-up window.
Accordingly, you can log in to PACS console or cloud PACS.

Yes, you can do it by using a software called “Cloud Connector”.
For detail, please refer to: Cloud Connector Setup Guide (PDF)

On-Premises PACS:
Yes, you can use a DICOM viewer that meets the following requirements.

  • Compliant with DICOM Standard.
  • Supports Study Root Query/Retrieve or Patient Root Query/Retrieve.

For detail, please refer to: Documents > Install Manual > Connect To DICOM Viewer
Also, for the technical information, please refer to: Documents > DICOM Conformance Statement

Cloud PACS:
No, you cannot do so at the moment.
This is because it does not support DICOM Query/Retrieve SCP at the moment.
We plan to support it in the future.

Yes, you can integrate with web-based applications via URL.
For detail, please refer to: Documents > Install Manual > Integration

Regarding how to connect with modalities, please refer to: Documents > Install Manual > Connect To Modality

Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.
If it is not, please update it to the latest version.
Problem may have been already solved.

If the latest version cannot solve it, please send us DICOM files of this modality and our product log file.
Once we receive your DICOM files and log file, we will start investigation.
Normally, log file is named as “status.log” in the directory that is specified by PACS Manager.

Please send DICOM files by using Email, uploading to cloud storage, postal, and so on.
And please make sure to delete personal information that included in DICOM files in advance.
In addition, the shipping cost and other cost will be paid by the customer.
We appreciate for your understanding.

Our support is provided by email only.
We do not provide any support by phone, Skype, or on-site.

If you need support other than by email, we can introduce you to one of our distributors.
Please contact us through the contact form, including your request for support from a distributor.

Also, documents are available to help you learn how to use and configure the products, its specification, and how to solve problems.
Please make sure to read them before contacting us to see if you can solve your problem.

Support Details

Please contact us if you have any problems or if you still have questions after reading the documents.
Our Support Team will help you solve them.
In addition, we will investigate and fix any cases such as the following free of charge:

  • There is a problem with the product
  • Unable to import/read DICOM files
  • Unable to connect with the modalities/third party’s DICOM viewer

Please feel free to let us know.

Support Hours

Normally, we will reply to your email inquiry by the next business day.
However, it may take longer to reply if we have many inquiries, or depending on the details of your inquiry.
Our business hours are 10:00 AM to 5:00 PM in Japan Standard time, and holidays are governed by the Japanese calendar and customs.
Thank you for your understanding.

You can sell SonicDICOM PACS in your country and area by joining our Distributor Program.
At first, please refer to: Overview of Distributor Program

Products that run on a web browser are sometimes called web-based.
We call it that because our DICOM viewer runs on a web browser.

On-Premises PACS:
It does not need to be connected to the Internet.
PACS is installed on a PC/server in the local network, so any device in the same network as it can access it via a web browser.

Cloud PACS:
It needs to be connected to the Internet.
This is to access the PACS on the cloud server via the Internet.

Yes, you can choose the language you would like to use on the user interface of the product.
If you cannot find your language, you can add it by providing us with the translation.
Also, you can suggest an improvement for a translation which is incomplete.

Please contact us if you would like to provide a translation.
We will guide you through the steps and notes.

Our product supports following types of modalities.

  • Computed Radiography (CR)
  • Computed Tomography (CT)
  • Digital X-Ray (DX)
  • Endoscope (ES)
  • Mammography (MG)
  • Magnetic Resonance (MR)
  • Nuclear Medicine (NM)
  • Positron Emission Tomography PET-CT (PT)
  • Radio Fluoroscopy (RF)
  • Radiographic Imaging (RG)
  • Radiation Therapy (RT)
  • Secondary Capture (SC)
  • Ultrasound (US)
  • X-Ray Angiographic (XA)
  • External-camera Photography (XC)

Our product can handle following types of images.

  • Monochromatic (CR, CT, MR, etc) and color (US, 3D, etc)
  • Static images (CR, CT, MG, etc) and multiframe images (US, XA, etc)
  • Uncompressed and compressed (RLE Lossless, JPEG Lossy, JPEG Lossless, JPEG 2000 Lossy, JPEG 2000 Lossless)

Regarding technical details, please refer to: Documents > DICOM Conformance Statement

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