FAQs

Cannot receive images from modality.

B

Cannot receive images from modality.

Please check the following points:

  • Check if the port is not blocked by firewall
  • Check if IP Address, AE Title, and Port Number are entered correctly on a modality and SonicDICOM PACS
  • Check if the SonicDICOM PACS is the latest version

If the above points cannot solve it, please send us DICOM files and our product log file to “sonic@sonicdicom.com“. We will investigate it without any cost.

Make sure to delete personal information that included in DICOM files in advance.

Log file is stored in “C:\Program Files\SonicDICOM PACS\Log” by default. You can check where it stored by PACS Manager > Server > Log Path.

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