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FAQs

1. Sign up PACS Console that can manage your Cloud PACS.
2. You can sign up with either your email address or your Google account.
– If you use your email address, you will receive a confirmation email (subject: [SonicDICOM] Verify your email).
Click “Get Verified” in the email.
– If you use your Google account, click “Sign Up with Google”.
3. After logging in to PACS Console, enter your profile.
4. Enter the information to create the PACS

PACS
Name: A name to identify your PACS
Region: Select a region to host your PACS

Admin Settings
Country: Select your country
Time Zone: Select your time zone
Language: Select your default language
Date Format: Select the date format
Unit of Length: Select the length unit (mm/inch)

5. Your PACS will be created and PACS Console will appear.
6. Click “Go to PACS”.
7. Log in to your PACS.
The ID and password for PACS is the same as the one you used when signing up for PACS Console on step 2.

The free trial of Cloud PACS has the following limitations.

  • Storage Space: 3GB
  • Maximum number of Web Connections: 2
  • Maximum number of DICOM Connections: 5
  • Maximum number of Monthly Shares: 10

There is no limitations on the features you can use.
All the features are available for free.

Credit cards are accepted for payment.
The purchase procedure is as follows.

  1. Log in to PACS Console.
  2. Select “Purchase”.
  3. Select a plan.
  4. Confirm a plan and price on the purchase page, enter your credit card information and others, then select “Subscribe”.
  5. After the purchase process is complete, you will receive a receipt notification email.
  6. Confirm PACS Console whether the plan you purchased has been applied.

It means the number of studies/patients per month that are shared using Share feature to guest who do not have an account.

Share feature allows you to share a study or patient to an Institution/Role/Account or guest.
If you share a study, they can view that study.
If you share a patient, they can view all the studies of that patient.

If you share a study/patient to an Institution/Role/Account, they can view the studies of the shared study/patient by logging in or accessing the URL.
If you share a study/patient to a guest, they can view the shared study/patient by accessing the URL with an access key.

Monthly Shares will be counted only if you share to a guest.

The initial value of your login ID and password for PACS are the same ones for PACS console.

If you have signed up for PACS Console with Google Authentication:

Click “Log In with Google” on cloud PACS and log in to your Google account.
Accordingly, you can log in to your cloud PACS.
If you do not see the pop-up window to log in to Google, please allow the pop-up.
For details, please refer to FAQS: I cannot sign up / log in to PACS Console or Cloud PACS by Google authentication

If you have signed up for PACS Console without using Google Authentication:

Your login ID and password for cloud PACS are the email address and password you entered when you signed up for PACS Console.
If you have forgotten your password, please contact to “sonic@sonicdicom.com” from the email you entered when you signed up for PACS Console so that we can reset it.

When you click “Sign Up with Google” and “Log in with Google” on PACS Console or cloud PACS, pop-up window of Google authentication will appear.
However, if pop-up blocker is valid, this pop-up window will not appear.

If you use Google Chrome:

1. Click the icon of pop-up blocker next to the URL box.
2. Click “Always allow pop-ups and redirects from the URL of your cloud PACS”.
3. Pop-up windows will always appear on your PACS Console and cloud PACS.
4. Log in to your Google account on the pop-up window.
Accordingly, you can log in to PACS console or cloud PACS.

If you use Mozilla Firefox:

1. Click “Options” next to “Firefox prevented this site from opening a pop-up window.” on the upper of the web browser.
2. Click “Allow pop-ups for the URL of your PACS console or cloud PACS”.
3. Pop-up window will always appear on your PACS Console and cloud PACS.
4. Log in to your Google account on the pop-up window.
Accordingly, you can log in to PACS console or cloud PACS.

The free trial of On-Premises PACS has following limitations.

  • Maximum number of Studies: 10
  • Maximum number of Web Connections: 5
  • Maximum number of DICOM Connections: 5

Web Connection means the number of users who can connect with Web Viewer at the same time.
DICOM Connection means the number of devices/software that can connect by using DICOM communication. Such as Modalities (CR, CT, etc), third party’s DICOM Viewers, and so on.
There is no limitation for features that can be used.

Firstly, please let us know following your information by using Quote Request Form.

  • Company / Organization Name:
  • Company / Organization Full Address:
  • Company / Organization Main Phone Number:
  • Company / Organization Website:
  • Required number of Licenses:
  • Required number of Web Connections:
  • Required number of DICOM Connections:
  • Please describe purpose of use our product in detail as possible:

Web Connection means the number of users who can connect with Web Viewer at the same time.
DICOM Connection means the number of devices/software that can connect with our product by using DICOM communication. Such as Modalities (CR, CT, etc), third party’s DICOM Viewers, and so on.

If you would like to purchase our product through our Distributors, please describe about it.
By purchasing through our Distributors, they can provide you more suitable supports that meet your needs.

Payments can be made via either PayPal or bank transfer.
The currency for payment is US dollar.

The procedure is as follows:

  1. First of all, send us a quote request from here: https://sonicdicom.com/quote/
    Note: Please fill in the full address of your company, including items such as street name, street number, and zip code.
  2. We will send you a quote and Order Form once we confirm the necessary information.
  3. Fill out Order Form and send it back to us by Email.
  4. After we confirm your order, we will issue an invoice and send Request Form of Professional License as well.
  5. After you receive an invoice, please pay the indicated amount and fill in Request Form of Professional License.
  6. After we confirm your payment and Request Form, we will issue your Professional License and a receipt.

You can migrate current data easily by importing DICOM files.
There are two ways to import.

  1. Use an import feature of PACS Manager.
  2. Use an import feature on List screen of Web Viewer.

If you have many files or total volume of file is big, we recommend using PACS Manager.
Regarding how to import DICOM files, please refer to: Documents > Install Manual > Import DICOM Files

Yes, you can do it by using a software called “Cloud Connector”.
For detail, please refer to: Cloud Connector Setup Guide (PDF)

On-Premises PACS:
Yes, you can use a DICOM viewer that meets the following requirements.

  • Compliant with DICOM Standard.
  • Supports Study Root Query/Retrieve or Patient Root Query/Retrieve.

For detail, please refer to: Documents > Install Manual > Connect To DICOM Viewer
Also, for the technical information, please refer to: Documents > DICOM Conformance Statement

Cloud PACS:
No, you cannot do so at the moment.
This is because it does not support DICOM Query/Retrieve SCP at the moment.
We plan to support it in the future.

Yes, you can integrate with web-based applications via URL.
For detail, please refer to: Documents > Install Manual > Integration

Regarding how to connect with modalities, please refer to: Documents > Install Manual > Connect To Modality

Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.
If it is not, please update it to the latest version.
Problem may have been already solved.

If the latest version cannot solve it, please send us DICOM files of this modality and our product log file.
Once we receive your DICOM files and log file, we will start investigation.
Normally, log file is named as “status.log” in the directory that is specified by PACS Manager.

Please send DICOM files by using Email, uploading to cloud storage, postal, and so on.
And please make sure to delete personal information that included in DICOM files in advance.
In addition, the shipping cost and other cost will be paid by the customer.
We appreciate for your understanding.

Regarding how to connect with modalities, please refer to: Documents > Install Manual > Connect To Modality

Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.
If it is not, please update it to the latest version.
Problem may have been already solved.

If the latest version cannot solve it, please send us DICOM files of this modality and our product log file.
Once we receive your DICOM files and log file, we will start investigation.
Normally, log file is named as “status.log” in the directory that is specified by PACS Manager.

Please send DICOM files by using Email, uploading to cloud storage, postal, and so on.
And please make sure to delete personal information that included in DICOM files in advance.
In addition, the shipping cost and other cost will be paid by the customer.
We appreciate for your understanding.

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