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FAQs

The free trial of Cloud PACS has the following limitations.

  • Storage Space: 3GB
  • Maximum number of Web Connections: 2
  • Maximum number of DICOM Connections: 5
  • Maximum number of Monthly Shares: 5

There is no limitations on the features you can use.
All the features are available for free.

Credit cards are accepted for payment.
The purchase procedure is as follows.

  1. Log in to PACS Console.
  2. Select “Purchase”.
  3. Select a plan.
  4. Confirm a plan and price on the purchase page, enter your credit card information and others, then select “Subscribe”.
  5. After the purchase process is complete, you will receive a receipt notification email.
  6. Confirm PACS Console whether the plan you purchased has been applied.

It means the number of studies/patients per month that are shared using Share feature to guest who do not have an account.

Share feature allows you to share a study or patient to an Institution/Role/Account or guest.
If you share a study, they can view that study.
If you share a patient, they can view all the studies of that patient.

If you share a study/patient to an Institution/Role/Account, they can view the studies of the shared study/patient by logging in or accessing the URL.
If you share a study/patient to a guest, they can view the shared study/patient by accessing the URL with an access key.

Monthly Shares will be counted only if you share to a guest.

The free trial of On-Premises PACS has following limitations.

  • Maximum number of Studies: 10
  • Maximum number of Web Connections: 5
  • Maximum number of DICOM Connections: 5

Web Connection means the number of users who can connect with Web Viewer at the same time.
DICOM Connection means the number of devices/software that can connect by using DICOM communication. Such as Modalities (CR, CT, etc), third party’s DICOM Viewers, and so on.
There is no limitation for features that can be used.

Firstly, please let us know following your information by using Quote Request Form.

  • Company / Organization Name:
  • Company / Organization Full Address:
  • Company / Organization Main Phone Number:
  • Company / Organization Website:
  • Required number of Licenses:
  • Required number of Web Connections:
  • Required number of DICOM Connections:
  • Please describe purpose of use our product in detail as possible:

Web Connection means the number of users who can connect with Web Viewer at the same time.
DICOM Connection means the number of devices/software that can connect with our product by using DICOM communication. Such as Modalities (CR, CT, etc), third party’s DICOM Viewers, and so on.

If you would like to purchase our product through our Distributors, please describe about it.
By purchasing through our Distributors, they can provide you more suitable supports that meet your needs.

Payments can be made via either PayPal or bank transfer.
The currency for payment is US dollar.

The procedure is as follows:

  1. Download the Order Form from Downloads, and fill in the necessary information. And send it to us by Email.
  2. After we confirm your order, we will issue an invoice and send Request Form of Professional License as well.
  3. After you receive an invoice, please pay the indicated amount and fill in Request Form of Professional License.
  4. After we confirm your payment and Request Form, we will issue your Professional License and a receipt.

You can migrate current data easily by importing DICOM files.
There are two ways to import.

  1. Use an import feature of PACS Manager.
  2. Use an import feature on List screen of Web Viewer.

If you have many files or total volume of file is big, we recommend using PACS Manager.
Regarding how to import DICOM files, please refer to: Documents > Install Manual > Import DICOM Files

Yes, you can do it by using a software called “Cloud Connector”.
For detail, please refer to: Cloud Connector Setup Guide (PDF)

On-Premises PACS:
Yes, you can use a DICOM viewer that meets the following requirements.

  • Compliant with DICOM Standard.
  • Supports Study Root Query/Retrieve or Patient Root Query/Retrieve.

For detail, please refer to: Documents > Install Manual > Connect To DICOM Viewer
Also, for the technical information, please refer to: Documents > DICOM Conformance Statement

Cloud PACS:
No, you cannot do so at the moment.
This is because it does not support DICOM Query/Retrieve SCP at the moment.
We plan to support it in the future.

Yes, you can integrate with web-based applications via URL.
For detail, please refer to: Documents > Install Manual > Integration

Regarding how to connect with modalities, please refer to: Documents > Install Manual > Connect To Modality

Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.
If it is not, please update it to the latest version.
Problem may have been already solved.

If the latest version cannot solve it, please send us DICOM files of this modality and our product log file.
Once we receive your DICOM files and log file, we will start investigation.
Normally, log file is named as “status.log” in the directory that is specified by PACS Manager.

Please send DICOM files by using Email, uploading to cloud storage, postal, and so on.
And please make sure to delete personal information that included in DICOM files in advance.
In addition, the shipping cost and other cost will be paid by the customer.
We appreciate for your understanding.

Regarding how to connect with modalities, please refer to: Documents > Install Manual > Connect To Modality

Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.
If it is not, please update it to the latest version.
Problem may have been already solved.

If the latest version cannot solve it, please send us DICOM files of this modality and our product log file.
Once we receive your DICOM files and log file, we will start investigation.
Normally, log file is named as “status.log” in the directory that is specified by PACS Manager.

Please send DICOM files by using Email, uploading to cloud storage, postal, and so on.
And please make sure to delete personal information that included in DICOM files in advance.
In addition, the shipping cost and other cost will be paid by the customer.
We appreciate for your understanding.

Regarding how to connect with third party’s DICOM Viewer, please refer to: Documents > Install Manual > Connect To DICOM Viewer

Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.
If it is not, please update it to the latest version.
Problem may have been already solved.

If the latest version cannot solve it, please send us our product log file.
Once we receive log file, we will start investigation.
Normally, log file is named as “status.log” in the directory that is specified by PACS Manager.

Our support is provided by email only.
We do not provide any support by phone, Skype, or on-site.

If you need support other than by email, we can introduce you to one of our distributors.
Please contact us through the contact form, including your request for support from a distributor.

Also, documents are available to help you learn how to use and configure the products, its specification, and how to solve problems.
Please make sure to read them before contacting us to see if you can solve your problem.

Support Details

Please contact us if you have any problems or if you still have questions after reading the documents.
Our Support Team will help you solve them.
In addition, we will investigate and fix any cases such as the following free of charge:

  • There is a problem with the product
  • Unable to import/read DICOM files
  • Unable to connect with the modalities/third party’s DICOM viewer

Please feel free to let us know.

Support Hours

Normally, we will reply to your email inquiry by the next business day.
However, it may take longer to reply if we have many inquiries, or depending on the details of your inquiry.
Our business hours are 10:00 AM to 5:00 PM in Japan Standard time, and holidays are governed by the Japanese calendar and customs.
Thank you for your understanding.

You can sell SonicDICOM PACS in your country and area by joining our Distributor Program.
At first, please refer to: Overview of Distributor Program

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