What are the limitations of the free trial?

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The free trial of On-Premises PACS has following limitations. Maximum number of Studies: 10 Maximum number of Web Connections: 5 Maximum number of DICOM Connections: 5 Web Connection means the number of users who can connect with Web Viewer at the same time.DICOM Connection means the number of devices/software that can connect by using DICOM communication. Such as Modalities (CR, … Read More

What is the license price?

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Firstly, please let us know following your information by using Quote Request Form. Company / Organization Name: Company / Organization Full Address: Company / Organization Main Phone Number: Company / Organization Website: Required number of Licenses: Required number of Web Connections: Required number of DICOM Connections: Please describe purpose of use our product in detail as possible: Web Connection means … Read More

What kind of support will I receive?

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Our support is provided by email only.We do not provide any support by phone, Skype, or on-site. If you need support other than by email, we can introduce you to one of our distributors.Please contact us through the contact form, including your request for support from a distributor. Also, documents are available to help you learn how to use and … Read More

Can I migrate data from PACS I’m curretly using?

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You can migrate current data easily by importing DICOM files.There are two ways to import. Use an import feature of PACS Manager. Use an import feature on List screen of Web Viewer. If you have many files or total volume of file is big, we recommend using PACS Manager.Regarding how to import DICOM files, please refer to: Documents > Install … Read More

Can I continue to use the DICOM Viewer that I am currently using?

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On-Premises PACS:Yes, you can use a DICOM viewer that meets the following requirements. Compliant with DICOM Standard. Supports Study Root Query/Retrieve or Patient Root Query/Retrieve. For detail, please refer to: Documents > Install Manual > Connect To DICOM ViewerAlso, for the technical information, please refer to: Documents > DICOM Conformance Statement Cloud PACS:No, you cannot do so at the moment.This … Read More

Cannot view or import DICOM file correctly.

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Regarding how to connect with modalities, please refer to: Documents > Install Manual > Connect To Modality Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.If it is not, please update it to the latest version.Problem may have been already solved. If the latest version cannot solve it, … Read More

Cannot receive images from modality.

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Regarding how to connect with modalities, please refer to: Documents > Install Manual > Connect To Modality Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.If it is not, please update it to the latest version.Problem may have been already solved. If the latest version cannot solve it, … Read More

Cannot get or view images with third party’s DICOM Viewer.

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Regarding how to connect with third party’s DICOM Viewer, please refer to: Documents > Install Manual > Connect To DICOM Viewer Still you cannot connect even if you set according to the above procedure, please check our product is the latest version.If it is not, please update it to the latest version.Problem may have been already solved. If the latest … Read More