October 3, 2022
Cannot view or import DICOM file correctly. | Cloud PACS
Let us investigate it. Please send DICOM files to “sonic@sonicdicom.com“. Make sure to delete personal information that included in DICOM…
October 3, 2022
Can I use SonicDICOM PACS Cloud for diagnostic purposes?
It depends on the laws and regulations in your country or region.SonicDICOM PACS Cloud is not certified FDA, CE, or…
October 3, 2022
Can I continue to use a third company’s DICOM Viewer that I am currently using?
No, you cannot. DICOM Query/Retrieve SCP has not be supported by cloud PACS yet. We plan to support it in…
September 30, 2022
Can I switch to a new plan and options at any time?
Yes, you can switch to a new plan and options at any time. For downgrading, your account needs to match…
September 30, 2022
Do you keep my credit card in your database?
No, your credit card information is never kept in our database.We use an online payment service, Stripe, Inc..Your credit card…
September 30, 2022
What payment methods are available?
Only credit cards are available.You can pay for your subscription using the following major credit cards: Visa, Mastercard, and American…
April 21, 2022
How do I cancel my subscription?
You can cancel your subscription at any time. Simply go to your Cloud PACS > Subscription > Payment, and select…
April 15, 2022
I cannot log in to Cloud PACS
1. For Administrator – If you have signed up for PACS Console with Google Authentication: Click “Log In with Google”…
May 30, 2021
How do I pay subscription?
Credit cards (Visa, Mastercard, and American Express) are accepted for payment.The purchase procedure is as follows. Log in to your…
May 30, 2021
How do I start Free Trial?
1. Sign up PACS Console.2. You can sign up with either your email address or your Google account.– If you…
May 30, 2021
Can I send images from modalities to Cloud PACS?
Yes, our free software “Cloud Connector” allows you to automatically upload images from modalities (CT, MRI, etc.).For detail, please refer…
May 30, 2021
What are the limitations of Free Trial?
Free Trial of Cloud PACS has the following limitations. Storage Space: 50GB Maximum number of Web Connections: 1 Maximum number…
April 27, 2021
Can I sell SonicDICOM PACS to our customers?
You will be qualified to sell SonicDICOM products in your country/region by joining our Distributor Program. For details, please refer…
April 27, 2021
What kind of support will I receive?
We answer your inquiry basically by email only.We do not provide any support by phone, Skype, or on-site. However, our…
April 27, 2021
Which modalities and images are supported?
Our product supports following types of modalities. Computed Radiography (CR) Computed Tomography (CT) Digital X-Ray (DX) Endoscope (ES) Mammography (MG)…
April 27, 2021
Can I integrate it with third party’s products such as EMR, HIS or RIS?
Yes, you can integrate with web-based applications via URL.For detail, please refer to Integration Guide…
April 27, 2021
Can I use my language on the user interface?
Yes, you can choose the language you would like to use on the user interface of the product.If you cannot…