What kind of support can I get?

What kind of support can I get?

We not only respond to issue reports, questions, and requests, but also assist with installation and deal with trouble.
However, at the current point in time, we basically provide support only via email in order to maintain the quality of support.
You will usually receive a response by the following business day, but in case of a large number of inquiries, responses may be delayed.
At such times, responses to users who purchased Commercial Edition and Resellers will be prioritized.

We contact you promptly if you need a technical investigation.
Please rest assured because we will not kept you waiting long for answer.
Our business hours are from 9 AM to 5 PM (Japan time), and our holidays are based on the Japanese calendar and local custom.

If you need more courteous support except email, our Reseller can help you.
Purchasing through a Reseller will enable you to receive not only software, but also hardware, network, and various other types of support from a trustworthy Reseller well-versed in our products.
Also please do not hesitate to ask in case that you need Reseller support after purchasing.
We will inform immediately our Reseller if they are in your country or region.
Of course, we will also provide you with prioritized support through them.